RO count, effective labor rate, hours per RO, advisor scorecards, and CP/warranty mix — all in one place, updated daily.
Most dealer principals know their front-end gross and back-end PVR by heart. Ask about last month's effective labor rate trend and you'll likely get a pause, a shrug, or "let me check with my service director."
That gap in visibility is remarkable when you consider that the service department is often the most consistent contributor to a franchise dealership's bottom line. Fixed operations (service, parts, and body shop) routinely generate 40 to 60 percent of net profit.
Yet most dealership dashboards and reporting tools treat service as an afterthought. The KPI conversations at 20-group meetings focus heavily on variable operations. The dashboards that get built in-house track sales and F&I. The vendor tools dealers buy for consolidated reporting rarely go deep on fixed ops.
Your service director probably knows their numbers. But the GM likely doesn't see them alongside sales and F&I data. And the dealer principal almost certainly isn't logging into the DMS or Xtime every morning to check.
Voltra pulls service KPIs into the same dashboard where you already track sales, inventory, and F&I — so every department's performance is visible from one screen.
Voltra builds a live service scorecard that surfaces the metrics your management team needs daily. From top-line RO volume down to per-advisor performance and technician utilization — the data updates from your DMS and service platforms so you're never working from last month's numbers.
Look at that leaderboard. R. Davis is running 327 hours sold with a $156 effective labor rate and a 74% recommended service acceptance rate. T. Brooks is at 198 hours and a 51% acceptance rate. That gap is visible on day 10 of the month. A conversation with Brooks now — about the menu presentation, about how to walk a customer through the multi-point inspection — can move that acceptance rate before the month closes. You can't coach what you can't see.
Voltra tracks the full set of service KPIs your management team should be reviewing weekly:
If an advisor's hours per RO drops from 1.7 to 1.2 over two weeks, you see it happening. A coaching conversation on day 12 saves the month. Without daily visibility, you're finding out at the P&L review when the opportunity is already gone.
Discounting, warranty mix shifts, and internal work all erode effective labor rate. Without weekly tracking, the compression is invisible until the P&L arrives. Voltra surfaces the trend so you can address it before it becomes a structural problem.
Underutilized techs cost you in payroll. Overloaded techs cost you in quality and retention. Voltra's technician productivity view shows hours produced versus hours available by tech, so your service manager is dispatching with data instead of intuition.
At 80%+ absorption, your fixed ops covers nearly all overhead. At 60%, the variable ops departments are subsidizing the lights. Knowing your absorption rate weekly — not monthly — lets you make staffing, pricing, and retention decisions with the right data.
RO counts, labor hours, effective labor rate, parts sales, advisor-level performance metrics, and service scheduling data — pulled from your DMS and service tools like Xtime. The specific metrics depend on what your vendor platforms make available.
No. Voltra reads data from your existing tools. Your advisors and techs keep using what they already know. Voltra adds the visibility layer that your management team has been missing.
That's the entire point. Service, sales, F&I, and inventory all appear in the same dashboard. Your morning meeting can cover the whole operation in one screen instead of four different systems.
15-minute demo with sample data. We'll show you what your service KPIs look like next to sales, F&I, and inventory — in one view.
Free setup · Live in under a week · No contracts